AI App · Customer Support & Chat
Tidio for Small Business
Live chat and AI chatbot for small online businesses.
What Tidio does
Tidio combines live chat, a helpdesk and the Lyro AI agent that answers customer questions from your FAQ and store data. Popular with small e-commerce stores and integrates with Shopify, WordPress and more.
Best for
- Small e-commerce stores
- Adding chat to a website
- Low-cost AI support
How small businesses use Tidio
- Answer 'where is my order?' automatically
- Capture leads from website visitors
- Recover shoppers with chat prompts
Tidio: common questions
Who should use Tidio?
Tidio suits small e-commerce stores, adding chat to a website and low-cost AI support.
When should you choose something else instead of Tidio?
The Lyro AI agent is part of the paid plans. If that matters for your business, compare other options such as Chatbase, Fin by Intercom and Chatwoot.
Is Tidio free?
Tidio pricing: Free plan; paid plans including Lyro AI agent. Pricing changes often, so confirm current plans on the official website before you buy.
Featured in these guides
- AI Customer Service for Small Business: Chat, Phone and HelpdeskBest for small online stores
- How to Add an AI Chatbot to Your Website (Small Business Guide)Best for small online stores
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