GitHub Repo · Customer Support & Chat

Chatwoot

Open-source omnichannel support inbox with an AI assistant.

What Chatwoot does

Chatwoot brings website chat, email, WhatsApp, Facebook, Instagram and more into one shared inbox, with an AI assistant, canned responses, help center and automation, self-hostable for full data control.

Best for

Self-hosted Intercom alternative
WhatsApp and social support
Data control

How small businesses use Chatwoot

Answer WhatsApp and website chats in one inbox
Publish a help center
Auto-assign conversations

Quick facts
Type	GitHub Repo
Category	Customer Support & Chat
Pricing	Free to self-host; paid cloud plans
Repository	github.com/chatwoot/chatwoot
License	See repository
Setup level	Intermediate
Main tradeoff	Self-hosting means you handle backups and updates yourself.
GitHub stars	38.0k (as of 2026-10-21)
Added	Oct 16, 2026
Last reviewed	Oct 16, 2026

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Chatwoot: common questions

Who should use Chatwoot?

Chatwoot suits self-hosted Intercom alternative, whatsApp and social support and data control.

When should you choose something else instead of Chatwoot?

Self-hosting means you handle backups and updates yourself. If that matters for your business, compare other options such as Tidio, Chatbase and Fin by Intercom.

Is Chatwoot free?

Chatwoot pricing: Free to self-host; paid cloud plans. Pricing changes often, so confirm current plans on the official repository or website before you buy.

Can a small business self-host Chatwoot?

Yes. Chatwoot is open source on GitHub, and its setup level is intermediate. You will need a computer or server to run it and someone to keep it updated and backed up, or you can use a hosted option if one is offered.